This page explains how refunds work for in-app purchases in "Phone Cleaner Pro" (the "App"), provided by CloudEx Inc. ("we", "us"). If you have any questions about a refund, please contact us directly at the address below rather than going through any other channel.
Refund Contact
Email:
We reply to every inquiry within 3 business days.
Pricing of the App
The App is free to install and use. The core features for freeing up storage — from scanning through deleting — are free. The only paid item is "Premium", a one-time in-app purchase that unlocks additional features. Before buying, you can use the free features to confirm that the App works correctly on your device.
Our Approach
Premium is digital content that becomes available immediately after purchase. Because of this, we do not offer refunds for reasons of personal preference (for example, changing your mind after purchase, buying by mistake, or no longer needing it). Likewise, if the App works as described, a refund is not available simply because its scope differs from what you expected.
However, if the Premium features have not worked properly from the time of purchase, we will issue a refund if you contact us within 8 days of your first purchase.
Purchases on Google Play
- Within 48 hours of purchase, you can use Google's official refund request (Google Play app → "Payments & subscriptions" → "Budget & history" → the order → "Report a problem"). Within this window, Google handles the whole process.
- If more than 48 hours have passed and your case falls under "Our Approach" above, email us at the address above within 8 days of your first purchase. Including your device model, Android version and the symptoms you see helps us check quickly.
- Please write to us from the Gmail address linked to the Google account you used for the purchase. That address alone lets us find your order, so you do not need to look up an order number.
- Once we confirm that the purchase is eligible, we process the refund. Depending on your payment method, it may take a few business days to appear on your statement. Google will also send you a separate refund confirmation email.
If you write from an address other than the one used for the purchase, please reply with the email address of the Google account used for the purchase. Without it we cannot identify your purchase and cannot proceed.
Once a refund is completed, the Premium features will no longer be available on that Google account. You can continue to use the free features.
Subscriptions
Premium is a one-time purchase. There are no subscriptions or recurring charges, so there is nothing to cancel and no further charges will occur.
Eligible Purchases
This policy covers in-app purchases in the App made through Google Play. Purchases made through any other channel are not covered.
If you have previously received a refund for the App, any later repurchase is not eligible for a refund.
Effective Date: September 27, 2026